Shipping Information
Free Shipping within Canada on orders over $149.00.
Our current processing time to get the orders out the door is 1-3 business days. We will contact you if there are any delays.
**If you are ordering any pre-order items, please ensure you read the pre-order FAQ.
You will receive an electronic receipt via email when you complete your order.
| Order Subtotal | In Canada | USA | International |
| $0 - $15.00 | $14.00 | $14.00 | $35.00 |
| $15.01 - $50.00 | $14.00 | $15.00 | $35.00 |
| $50.01 - $100.00 | $14.00 | $20.00 | $70.00 |
| $100.01 - 148.99 | $18.50 | $30.00 | $70.00 |
| $149.00 and up | FREE | $26.00 | $100.00 |
Boxes - Sometimes, we reuse boxes at Jelly Roll Shop. If the box is used, we will wrap your package with a wonderful wrapping paper and then ship it off. We just want to do our part for the environment and not waste a perfectly useable box.
*Exception to Free Shipping - If Shipping Charges are over $50.00 Jelly Roll Shop will cover the first $50.00 and bill the remainder amount to your order. Back to Top
Returns
Let's make returns real easy and straight forward. Please contact us prior to shipping any returns to our shop. Here it goes ....... Our notions may be returned for a store credit within 30 days of original purchase or 30 days from the date that we shipped them, provided they are unopened and in "like-new" condition. Any shipping on returns will be paid by the buyer, unless the mistake is ours (we ship you the wrong thing, we ship you too many of something, not enough, etc), then we pay. The returned goods must include a copy of the receipt, your e-mail address, shipping address, and phone number so we can get the item back in stock.
No restocking fee, just a wonderful store credit which can be spent at your convenience, we'll take care of you as best we can, we promise.
No returns or exchanges on cut fabric, pre-cuts, all kits, threads, books, patterns, sprays (ex. 505), and glues. All merchandise purchased on 'sale' or with a promotional coupon is also non-refundable.
Returns on products with Manufacturer Warranties: If you have purchased a product that came with a Manufacturer Warranty, please follow the instructions included with your product for details on how to proceed for repair or replacement (example product: Oliso Irons). Unfortunately, we are unable to contact these companies on your behalf for warranty.
Thank you so much for your understanding. Back to Top
Store Policies
Customs, Duties & Taxes
Once in a while our international customers have to pay fees for customs, duties and taxes. These extra fees can vary widely depending on which country the parcel is destined for. We have no control over potential extra charges which can possibly be applied by the destination country.
We highly recommend that you research the policies which pertain to your country. Also if a custom clearance procedure is involved in the shipping it will add to the shipping time and once again this is not within our control. We do sympathise with the customer when their parcel is singled out for duties and taxes, fortunately this is not a common occurance. Back to Top
Privacy Policy
Jelly Roll Shop is committed to protecting your privacy and any information you share with our company. Jelly Roll Shop gathers customer information in several ways - they are as follows:
- When users sign up on our site, place an order and at the same time sign up for our newsletter, sign up to recieve newsletters in store or at quilt shows. We keep all customer information confidential and do not share or sell an information with outside parties.
- Jelly Roll Shop uses our customer email information to send out regular newsletters alerting them to what is happening in store plus promotions and where they can find the latest quilt show.
- Customers emails can also be used to correspond with the customer as an individual as to updated on their orders plus any questions we may have pertaining to their order.
- We adopt appropriate data collection, storage and processing practices and security measures to protect your personal information.
- Sensitive and private information transferred between the site and users happen over a SSL secured communication channel and is encrypted and protected.
Inventory
Please note that Jelly Roll Shop carries a large variety of product and it is in stock. We strive to have our inventory at 100% accuracy. This means that online stock is a direct reflection of what is in our shop, You will be notified if for some reason what you ordered is not in stock. At that time, we will also let you have the option of having what is in stock shipped first and the remainder upon its arrival at no extra shipping charge to you. We use manufacturer photographs for the majority of our pictures. Colours of products can vary as per computer screens, lighting, or if it a picture had to be photographed. Please see our return policy. Back to Top
Pricing Policy, Protection & Sale Policy
The prices that are paid at the time of purchase or checkout our are final prices. We stand behind the pricing of our products. This means if a product was listed to low by error, the savings is your benefit. If an item goes on Sale in our Weekly Deal or on a special at a later date; we will not be refunding or issuing gift cards for the difference. When we sell out of our Weekly Deal, we are SOLD out. We will not order these items in at the sale price for customers.
We do not price match other stores, due to a variety of factors, including our rewards program and other perks. We work hard to have great everyday prices! Back to Top
Pre-Order FAQ
Why pre-order fabric?
Most quilting fabric collections have very limited printings. When they are gone, they are gone for good! By pre-ordering with us:
- You will get the fabric you love, instead of regretting it got away!
- You will be guaranteed to receive it as soon as it's released..
Can I cancel my pre-order?
Yes. We order you fabric up front to make sure we can reserve it for you. We do NOT charge a reservation fee. Please keep in mind: If you cancel, we might not have that fabric again. We only carry a limited stock on popular collections. Be 100% sure that you no longer want that fabric!
When will my pre-order ship?
Pre-orders ship complete. If you have an order with in-stock items, they will ship together with your pre-order items in one shipment, when the last remaining pre-orders arrive. If you make a mistake and wish to have your in-stock items shipped separately, we can invoice you for shipping. We encourage you to place a separate order for all pre-orders.
Do I pay up front?
Yes. we reserve the product or fabric specifically for you. You will NOT be charged a reservation fee.
Why is my fabric late?
Occasionally, due to the popularity of a collection or due to manufacturer and distributor delays, all delivery times are approximate. We strive to get all collections when they are due to come in, but sometimes there may be delays beyond our control. Back to Top