|Order Subtotal||In Canada||USA||International|
|$0 - $15.00||$5.50||$12.00||$35.00|
|$15.01 - $50.00||$11.50||$15.00||$35.00|
|$50.01 - $100.00||$14.00||$20.00||$70.00|
|$100.01 - 148.99||$18.50||$30.00||$70.00|
|$149.00 and up||FREE||$26.00||$100.00|
|Block of the Month Programs||$7.50||$12.00|
Canada Post continues to see significantly increased parcel volumes as Canadians adopt different shopping behaviours during COVID-19. Given the high volumes and the important safety measures in place throughout our network to protect Canadians and our employees, including physical distancing, we are adding one day to our standard delivery dates, as of September 21, 2020. As well, our on-time guarantee remains suspended.
While we have adjusted our delivery standards to manage expectations, we remain committed to providing timely and reliable service. However, given the unpredictability of the COVID-19 situation, delivery standards remain subject to change.
Let's make returns real easy and straight forward. Here it goes ....... Our products may be returned for a store credit within 30 days of original purchase, provided they are unopened and in "like-new" condition. Any shipping on returns will be paid by the buyer, unless the mistake is ours (we ship you the wrong thing, we ship you too many of something, not enough, etc), then we pay. The returned goods must include a copy of the receipt, your e-mail address, shipping address, and phone number so we can get the item back in stock.
No restocking fee, just a wonderful store credit which can be spent at your convenience, we'll take care of you as best we can, we promise.
No returns on cut fabric, books and patterns
***Please Note that all custom made kits are non-refundable. A custom made kit refers to a kit where you request that the colors be changed from what Jelly Roll Shop is presenting. Or it can be a pattern which you have requested that we do up the colors for. This kit is then your personal taste so if returned would be difficult for Jelly Roll Shop to use as a resale item as we would not have a sample or picture to present it.
Thank you so much for your understanding. Back to Top
Customs, Duties & Taxes
Once in a while our international customers have to pay fees for customs, duties and taxes. These extra fees can vary widely depending on which country the parcel is destined for. We have no control over potential extra charges which can possibly be applied by the destination country.
We highly recommend that you research the policies which pertain to your country. Also if a custom clearance procedure is involved in the shipping it will add to the shipping time and once again this is not within our control. We do sympathise with the customer when their parcel is singled out for duties and taxes, fortunately this is not a common occurance. Back to Top
Jelly Roll Shop is committed to protecting your privacy and any information you share with our company. Jelly Roll Shop gathers customer information in several ways - they are as follows:
Please note that Jelly Roll Shop carries a large variety of product on the site. Not all items are in stock at all times but are replenished every 2 to 3 weeks. You will be notified if your items are not in stock at the moment but on their way, this can create a delay of approx. 2 – 3 weeks. At that time we will also let you have the option of having what is in stock shipped first and the remainder upon its arrival at no extra shipping charge to you. Back to Top
Our rewards program points do NOT expire. We want to give customers an opportunity to save enough for a particular product that they have been wanting. You must have an account with us to accrue reward points. Back to Top