|Order Subtotal||In Canada||USA||International|
|$0 - $15.00||$14.00||$14.00||$35.00|
|$15.01 - $50.00||$14.00||$15.00||$35.00|
|$50.01 - $100.00||$14.00||$20.00||$70.00|
|$100.01 - 148.99||$18.50||$30.00||$70.00|
|$149.00 and up||FREE||$26.00||$100.00|
Let's make returns real easy and straight forward. Please contact us prior to shipping any returns to our shop. Here it goes ....... Our notions may be returned for a store credit within 30 days of original purchase or 30 days from the date that we shipped them, provided they are unopened and in "like-new" condition. Any shipping on returns will be paid by the buyer, unless the mistake is ours (we ship you the wrong thing, we ship you too many of something, not enough, etc), then we pay. The returned goods must include a copy of the receipt, your e-mail address, shipping address, and phone number so we can get the item back in stock.
No restocking fee, just a wonderful store credit which can be spent at your convenience, we'll take care of you as best we can, we promise.
No returns or exchanges on cut fabric, pre-cuts, all kits, threads, books, patterns, sprays (ex. 505), and glues. All merchandise purchased on 'sale' or with a promotional coupon is also non-refundable.
Returns on products with Manufacturer Warranties: If you have purchased a product that came with a Manufacturer Warranty, please follow the instructions included with your product for details on how to proceed for repair or replacement (example product: Oliso Irons). Unfortunately, we are unable to contact these companies on your behalf for warranty.
Thank you so much for your understanding. Back to Top
Customs, Duties & Taxes
Once in a while our international customers have to pay fees for customs, duties and taxes. These extra fees can vary widely depending on which country the parcel is destined for. We have no control over potential extra charges which can possibly be applied by the destination country.
We highly recommend that you research the policies which pertain to your country. Also if a custom clearance procedure is involved in the shipping it will add to the shipping time and once again this is not within our control. We do sympathise with the customer when their parcel is singled out for duties and taxes, fortunately this is not a common occurance. Back to Top
Jelly Roll Shop is committed to protecting your privacy and any information you share with our company. Jelly Roll Shop gathers customer information in several ways - they are as follows:
Please note that Jelly Roll Shop carries a large variety of product and it is in stock. We strive to have our inventory at 100% accuracy. This means that online stock is a direct reflection of what is in our shop, You will be notified if for some reason what you ordered is not in stock. At that time, we will also let you have the option of having what is in stock shipped first and the remainder upon its arrival at no extra shipping charge to you. We use manufacturer photographs for the majority of our pictures. Colours of products can vary as per computer screens, lighting, or if it a picture had to be photographed. Please see our return policy. Back to Top
Pricing Policy, Protection & Sale Policy
The prices that are paid at the time of purchase or checkout our are final prices. We stand behind the pricing of our products. This means if a product was listed to low by error, the savings is your benefit. If an item goes on Sale in our Weekly Deal or on a special at a later date; we will not be refunding or issuing gift cards for the difference. When we sell out of our Weekly Deal, we are SOLD out. We will not order these items in at the sale price for customers.
We do not price match other stores, due to a variety of factors, including our rewards program and other perks. We work hard to have great everyday prices! Back to Top
Pre-orders ship complete. If you have an order with in-stock items, they will ship together with your pre-order items in one shipment, when the last remaining pre-orders arrive. If you make a mistake and wish to have your in-stock items shipped separately, we can invoice you for shipping. We encourage you to place a separate order for all pre-orders.