Shipping

Shipping Information

Free Shipping within Canada on orders over $200.00. *Exception - If Shipping Charges are over $40.00 Jelly Roll Shop will cover the first $40.00 and bill the remainder amount to your order.

Your order will be shipped as quickly as possible. It will include a receipt, and the total will reflect actual shipping charges.

Order Subtotal In Canada USA International
$0 - $ 15.00 $5.50 $10.00

$25.00

$15.01 - $50.00 $11.50 $13.00 $25.00
$50.01 - $100.00 $13.50 $18.00 $50.00
$100.01 - $200.00 $18.50 $32.00 $50.00
$200.01 and up FREE $24.50 $80.00
Block of the Month Programs $6.95 $10.95  

For remote areas of Canada and the U.S.A. where shipping is much higher due to having to fly Postal in by small aircraft etc. shipping charges will be adjusted accordingly.

Extra Shipping charges may be applied to orders which contain batting due to the bulk of the packaging. This will only apply if the actual shipping charges reflect a higher rate.

When you are receiving a Block of the Month program Actual Shipping Charges will be charged on the block of the Month that contains all the finishing parts such as borders, bindings etc.

Local Pick Up - Are you local to Falun, AB and would like to pick up your order to save on shipping? If this is you, please select "Local Pick Up" at checkout to receive free shipping right away. We will email you once your order is ready for pickup.

*Exception - If Shipping Charges are over $40.00 Jelly Roll Shop will cover the first $40.00 and bill the remainder amount to your order.

Store Policies

Returns

Let's make returns real easy and straight forward.  Here goes .......  Our products may be returned for a store credit within 30 days of original purchase, provided they are unopened and in "like-new" condition. Any shipping on returns will be paid by the buyer, unless the mistake is ours (we ship you the wrong thing, we ship you too many of something, not enough, etc), then we pay. The returned goods must include a copy of the receipt, your e-mail address, shipping address, and phone number so we can get the item back in stock.

No restocking fee, just a wonderful store credit which can be spent at your convenience, we'll take care of you as best we can, we promise.

No returns on cut fabric, books and patterns

***Please Note that all custom made kits are non-refundable. A custom made kit refers to a kit where you request that the colors be changed from what Jelly Roll Shop is presenting. Or it can be a pattern which you have requested that we do up the colors for. This kit is then your personal taste so if returned would be difficult for Jelly Roll Shop to use as a resale item as we would not have a sample or picture to present it.

Thank you so much for your understanding.

Customs, Duties & Taxes

Once in a while our international customers have to pay fees for customs, duties and taxes. These extra fees can vary widely depending on which country the parcel is destined for. We have no control over potential extra charges which can possibly be applied by the destination country.

We highly recommend that you research the policies which pertain to your country. Also if a custom clearance procedure is involved in the shipping it will add to the shipping time and once again this is not within our control. We do sympathise with the customer when their parcel is singled out for duties and taxes, fortunately this is not a common occurance.

Privacy Policy

Jelly Roll Shop is committed to protecting your privacy and any information you share with our company. Jelly Roll Shop gathers customer information in several ways - they are as follows:

  • When users sign up on our site, place an order and at the same time sign up for our newsletter, sign up to recieve newsletters in store or at quilt shows. We keep all customer information confidential and do not share or sell an information with outside parties.
  • Jelly Roll Shop uses our customer email information to send out regular newsletters alerting them to what is happening in store plus promotions and where they can find the latest quilt show. 
  • Customers emails can also be used to correspond with the customer as an individual as to updated on their orders plus any questions we may have pertaining to their order.
  • We adopt appropriate data collection, storage and processing practices and security measures to protect your personal information.
  • Sensitive and private information transferred between the site and users happen over a SSL secured communication channel and is encrypted and protected.

Payment Options

  • We accept Mastercard, Visa, Amex and Pay Pal.


Online Shopping

Our online store is designed to make it easy for you to browse around or find exactly what you want. And if you don't see what you want, please ask. Email us at info@jellyrollshop.com. Choose a department or search by keywords for products, then add the desired items to your shopping cart. You may view your cart at any time, and even save it as a wish list for future shopping.

Checkout

Checkout options include Express Checkout (billing and shipping info will not be saved for future purchases) and Create an Account. Your account will save shipping and billing details along with a record of previous orders, and if you forget your log-in password, you can choose to have it e-mailed to you from the account log-in page.

Inventory

Please note that Jelly Roll Shop carries a large variety of product on the site. Not all items are in stock at all times but are replenished every 2 to 3 weeks. You will be notified if your items are not in stock at the moment but on their way, this can create a delay of approx. 2 – 3 weeks. At that time we will also let you have the option of having what is in stock shipped first and the remainder upon its arrival at no extra shipping charge  to you.

Wish List

Maybe you'd like to send a "hint" regarding a special occasion to a special someone. Or maybe you'd just like to keep a list of your favorite things for future shopping! Our wish list is easy to use!

  • Just select the items you want into your shopping cart, then select Save Cart "Wish List"
  • Enter your e-mail address and the e-mail address of the person you want to send your "hint" to along with a message.
  • The contents of your cart will be saved with an ID number that will then be e-mailed to both of you.
  • You (or your friend) will be able to retrieve the contents of the wish list by returning to the site and clicking on "check out."
  • Just insert the wish list ID from your e-mail and the contents of the cart will reappear like magic.